Patient information
Access helpful information about referrals, appointments, procedure preparation, forms and what to expect when visiting Moonee Valley Specialist Centre.
Patient information and preparation guide
We’ve created this patient information guide to help you prepare for appointments, procedures and ongoing care at Moonee Valley Specialist Centre.
- Find information about referrals, procedures and preparation.
- Learn what to bring and what to expect during your visit.
- Contact our team if you need help before your appointment.
Important patient information
Find important information about appointments, referrals, billing and preparing for your visit to Moonee Valley Specialist Centre.
Before you visit
Understanding your procedure, preparation requirements and follow-up care before your appointment can help reduce stress and support a smoother experience on the day.
- Arrive early to complete paperwork and speak with our reception team.
- Follow all fasting or bowel preparation instructions carefully.
- Arrange transport home if you are having sedation or an endoscopy.
Referrals
You can book a consultation before obtaining a referral. However, a valid GP or specialist referral is required before your appointment to access eligible Medicare rebates.
- GP referrals are generally valid for 12 months from the issue date.
- Specialist referrals are usually valid for 3 months only.
- Bring your referral letter to your first consultation.
What to bring
Bringing the right documents and medical information helps our specialists better understand your condition and treatment history.
- Bring relevant blood tests, scans and previous reports.
- Provide an updated list of current medications and doses.
- Bring Medicare, DVA and private health insurance cards.
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Costs and insurance
Procedure fees and out-of-pocket costs can vary depending on your level of cover, hospital fees and the complexity of treatment.
- Contact your health fund before your procedure date.
- Ask about excess payments and hospital admission costs.
- Uninsured patients can request a procedure cost estimate.
Procedure preparation
Preparing correctly for your procedure helps ensure accurate results, patient safety, and a smoother experience before, during, and after treatment at Moonee Valley Specialist Centre.
What to expect
Understanding each stage of your appointment or procedure can help you feel more prepared, informed and confident about your care experience.
Initial consultation
Your specialist will discuss your symptoms, medical history, medications and any recommended investigations or procedures.
Procedure preparation
You may receive fasting, bowel preparation or medication instructions before your procedure, depending on your treatment plan.
On the day
Our team will guide you through admission, preparation and recovery while ensuring your comfort and safety throughout care.
Follow-up care
After your appointment or procedure, we’ll explain your results, next steps and any ongoing treatment recommendations.
Hospital admission forms
Access patient forms, hospital admission links, procedure information and useful resources before your appointment or treatment.
St Vincent’s Private Hospital
Submit your admission details online before your procedure at St Vincent’s Private Hospital.
Epworth Private Hospital
Use the Epworth patient portal to complete your hospital admission information before treatment.
Warringal Private Hospital
Complete your Warringal Private Hospital admission form online before your scheduled procedure.
Keilor Private Hospital
Complete your online admission form before your procedure to streamline your hospital check-in and preparation.
FAQs
Find answers to common patient questions about referrals, procedures, billing, preparation and appointments at Moonee Valley Specialist Centre.
Do I need a referral before my appointment?
For an appointment with one of our doctors, you will need a referral. If you are booking a nurse appointment, a referral is not necessary.
For iron infusion appointments, please do upload or send a referral if you have one. If you don't have one, please send a copy of the last blood test you've had within the last 6 months. If you don't have any recent bloods, no worries. Simply let us know and we will send a secure payment link to arrange the required blood test form.
For Fibroscan, if you have a referral please send it through so we can communicate with your doctor. If you are self referred, meaning you don't have a referral for an iron infusion, vitamin infusion or injection, Fibroscan, or nurse appointment please do not worry, as we don't require a referral.
For all appointments for patients under 16 years and under, this does require a referral from a doctor to proceed with their appointment.
Will Medicare cover my consultation or procedure?
Medicare may provide a rebate for eligible specialist consultations and procedures when you have a valid referral from your GP or specialist. Some treatments, including FibroScan assessments, vitamin infusions and injections, may not attract a Medicare rebate. Private health insurance excess fees and hospital costs may also apply, depending on your level of cover.
How long will I be at the centre?
Patients having a gastroscopy or colonoscopy should allow approximately 3 to 4 hours at the centre. This includes admission, preparation, the procedure itself and recovery time after sedation. Before you leave, our team will monitor your recovery, provide aftercare instructions and ensure you feel comfortable enough to return home safely.
Can I drive home after a colonoscopy or gastroscopy?
No. Sedation medication used during gastroscopy and colonoscopy procedures can affect your coordination, judgement and reaction time for the remainder of the day. You will need a responsible adult to drive you home after your procedure. We also recommend avoiding work, travelling alone, signing legal documents or operating machinery until the following day.
Where can I get my colonoscopy preparation kit?
Colonoscopy preparation kits are available directly from Moonee Valley Specialist Centre. If you book your procedure over the phone, our nursing team can arrange for your preparation kit to be posted to you. You can also collect your kit from our clinic before your procedure date if preferred.
What happens if I need to cancel my appointment?
If you need to change or cancel your appointment, please contact our reception team as early as possible. Rescheduling of all appointments can be done up to 72 hours prior. Cancellation fees may apply for appointments cancelled within 72 hours of the scheduled appointment time, as this limits availability for other patients requiring care.
Need help before your appointment?
Contact our friendly team for support with referrals, procedure preparation, bookings and patient information before your visit.
Accreditations
Moonee Valley Specialist Centre maintains high clinical standards through ongoing professional memberships, practitioner compliance and patient-focused care.
Meet our specialist team
Our experienced specialists and nurses provide personalised gastroenterology and liver care with a supportive, patient-focused approach.
Affiliations and memberships
Our team maintains active memberships with respected Australian medical and nursing organisations to support ongoing education, compliance and high standards of patient care.
Contact us
If you have questions about referrals, appointments, procedures or preparation instructions, our friendly team is here to help. Contact Moonee Valley Specialist Centre, and we’ll respond as soon as possible.
Phone Consults: 8:00am - 6:00pm
